Our ships all the in-stock items for free to the address shared by the customer. A specific icon on the product page reveals whether the product is eligible for free shipping or not. We exclude freight items from 3-day shipping!
We are known for processing orders fast and shipping products quickly. If the order contains special items or freight, it cannot be expedited. Our shipping partners ensure that the product arrives before the final date.
However, you have to contact us via email to ensure the item is available if you are placing an order for a special item. Even though you have placed an order for fast delivery, the order processing time won’t change!
Products that ship freight are going to estimate a live rate from the local carrier. You should contact us to get the right quote before placing the order. Freight items can take a little longer due to several issues!
Free Shipping of Freight Items
We sell freight items and we offer free freight shipping only to business places. The waiver is applied only on shipping and not other costs. You will have to pay some additional fee if you are seeking lift-gate service. Residents will have to pay for accessorial surcharges and not for the shipping.
We follow a strict 60-day return policy. You get 60 days to unpack and check the product from the day you receive it. Even though some products got a great warranty period, the original manufacturer will be responsible for handling warranty issues.
The customer will have to bear the shipping cost of the item in case of a return. The shipping fee will depend on the courier service you pick to return the item. Suppose you receive a damaged or wrong product due to any reason, we will bear the shipping cost for the customer.
You will receive a full refund if you receive a defective or wrong product. Check our refund and return policy for more information! Suppose you want to cancel the order before the shipping of the product, you will have to pay 10% of the product’s price a cancellation fee! You may not pay any fee if the order is not processed! Thus, you will receive a full refund or you can pick another item from our store.
Order Processing and Delivery
We can ship the in-stock items on the same day if the customer places the order before 2 PM CST. This condition is not applied on weekends and holidays though! If you are placing an order for products that are shipped directly from the manufacturer, it may take 7-10 days to ship those products.
Our staff carefully checks and verifies every placed order. Our focus always remains on dispatching the product as soon as possible to please our clients. However, if products you choose are shipped from another state or country, it takes time to ship such items.
We request you to check the delivery address twice before you save it. Our delivery partner may contact you before delivering the product. You will get a call if the product is ready to ship on the same day. We will send frequent notifications to inform you about the product’s delivery.